Deliveries and Returns

 

 

Deliveries 

We will endeavour to deliver the Products you order to you within 2-4 working days within Ireland, where this is practical. However, Products on our site are subject to availability and delays may sometimes occur that are outside of our control and consequently any dates specified for delivery are therefore approximate only. If delivery is delayed for more than 21 days, you have the right to contact us and refuse to accept the Products. In these circumstances, we will refund any money paid by you for those Products and any delivery monies you have been charged. However, we will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or do not supply those Products to you. Please note that deliveries are sent via courier and will require a signature when being delivered, so please ensure there will be someone available to sign for the parcel, after which time the Products become your sole responsibility.

Please be aware that any parcels returned to us due to non-collection will be subject to additional postage charges for resending Products. All orders will be tracked to make sure that your Products arrive safely. Charges for deliveries are calculated individually for each order and are added at the checkout. Weight limits apply to certain countries. We welcome orders from overseas. For International orders we can only provide estimated delivery times. Any delivery timescales quoted to you are indicative only.

Delivery times are during working days only. Typical delivery times for orders are:

Ireland – 2/4 days

UK - 3/5 days

EU - 4/9 days

Non-EU - 4/12 days

USA – 4/9 days

R.O.W. (Rest of World) – 5/15 days

NO WEEKEND DELIVERIES

 

For an estimated delivery time please contact info@voya.ie or call us on +353 (0)71 916 1872. Please note that delays may occur in delivery due to required special packaging, handling and special transport of these items. The method of shipment for these items is dictated by these regulations. At VOYA Online, we adhere to these regulations therefore the shipment of some products to certain locations may also not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding.

PLEASE NOTE
If you live in any of the following countries unfortunately due to restrictions we will not be able to process your order. We apologise for any inconvenience. Russia, Vietnam.

Taxes and Import Duties
For international orders, shipping costs shown on your order do not include duties, taxes or other import fees assessed by governments outside Ireland. You may be subject to additional import duties, taxes or fees assessed once your shipment(s) reaches the destination country. These costs may vary and are your responsibility as they are not within the control of VOYA. In respect of all Products dispatched to you outside of Ireland, you are deemed to be the importer of the Products and must therefore comply with all the laws and regulations of the country into which the Products are being delivered. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for more information. Please note that the value of your order(s) must be listed on the outside of your package for customs purposes. Please note cross border shipments may be subject to opening and inspection by customs authorities. Please contact your local customs authorities with any questions regarding fees and inspections

Statutory Right of Withdrawal
When you purchase online at voya.ie, you have a statutory right to a “cooling off” period. This period begins 14 days from the day on which you acquire physical possession of the Products.  If you change your mind about the Products within this period, please return them to us within 14 days of receipt.  To exercise your statutory right of return, you must inform us of your decision to withdraw from this contract using one of the contact details below. You may use the attached model withdrawal form if you so choose.

To exercise your right to withdraw by letter, please write to:

VOYA Products Limited,

IDA Cluster,

Finisklin Business Park,

Co. Sligo,

Ireland.

To exercise your right to withdraw by email, please email us at: info@voya.ie 

To exercise your right to withdraw by telephone, please phone: + 353 (0)71 916 1872 

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than 14 days from the earlier of the day on which we receive the returned Products from you or evidence you have sent them back.  We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

You will bear the direct cost of returning the Products. If the Products by their very nature are incapable of being returned to us by post, you shall bear the direct cost of returning the Products, the cost of which is estimated at a maximum of approximately EUR €50.

You are only liable for any diminished value of the Products if the Products were handled in a manner other than that necessary to establish their nature, characteristics and functioning.

 

Returns
We are confident that you will be pleased with each product that you order from us. However, should you need to return an item to us, you must do so within 14 days from the day on which you acquire physical possession of the Products. We recommend that customers get a "proof of return" from your shipping agent to guarantee the packages safe return to us.

Returns are a direct cost and we regret that they cannot be refunded except in the case of faulty products. Products must be returned in their original condition with all packaging and documentation. Before returning any items please email info@voya.ie or call +353 (0)71 916 1872.

No returns are accepted prior to VOYA giving written approval. 

If you have not purchased your product directly from voya.ie, then please contact the retailer where you purchased the product directly. Any Products that are subject to the Exclusion of the Right of Withdrawal above cannot be returned.

You are responsible for paying return delivery costs if Products are returned for this reason. Regrettably, we can take no responsibility for your returned Products lost in transit. If the order has been dispatched, you can return the Products to us and upon receipt of the returned Products, we will organise a refund (excluding delivery costs) through the payment method used by you when purchasing the Products. Any breakages or damages must be reported within 24 hours of you acquiring physical possession of the Products. 

You may cancel your order be completing the Order Cancellation Form and emailing the form to onlineinfo@voya.ie. You can download the form here.

 

Online Dispute Resolution

If you require any information with regards to online Dispute Resolution, please visit http://www.eccireland.ie/popular-consumer-topics/online-dispute-resolution-odr/