Welcome to VOYA

Welcome

Terms & Conditions

Scope and Parties
Your use of this website and any sub-domain of this Website is subject to our terms and conditions of use set out below and any other rules or policies that may be published on this Website. By using this Website you are agreeing, to be bound by these terms and conditions. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately. If you do not read our terms and conditions of use, you should not use this Website. These terms and conditions represent the entire understanding and agreement between you and VOYA relating to use of this Website, and supersede any and all prior statements, understandings or agreements whether oral or written, and shall not be modified except in writing, signed by you and by VOYA.

These terms and conditions apply only to this Website.  It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites. This Website is for use by people who are 18 years and over only.

Price of Goods
The price listed on the Website (the "Price") for VOYA products and products of 3rd party manufacturers (the "Products") will be as stipulated at the time when you place your order on the Website. Prices quoted are inclusive of VAT. We are entitled to make adjustments to the Price to take account of any increase in our supplier’s prices, or the imposition of any new taxes or duties, or if due to an error or omission the Price for the Products on the Website is wrong.

Making a Purchase Online
Ordering from us couldn’t be easier! Browse our range of products in our online store and click 'add to basket'. You can check the products you've added to your basket at any time by clicking on the basket icon at the top of the page. Creating an account is beneficial to you as you will be able to save your billing and delivery details for quicker shopping next time. The full Price and delivery charges will be displayed before you confirm final payment. Once you have clicked on the [proceed to checkout; order with obligation to pay] button, you have made a binding offer to purchase Products. We shall then send you an acknowledgement of receipt of your order by email with a summary of the details of your order. This acknowledgement of receipt does not constitute acceptance by us of your order. Your offer is deemed to be accepted by us, upon those Products being delivered to you as detailed in the dispatch confirmation email. Ownership of the Products will only pass to you when we have received full payment.

Use and Security
You are entirely responsible for any and all activities that occur under your Account. You agree to notify us immediately of any unauthorised use or any breach of security. You agree to abide by all applicable national and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the Website. All information, designs, drawings and other specifications provided on the Website are the exclusive property of VOYA and are for the sole purpose of giving an approximate description of the Products. This Website contains proprietary and confidential information of VOYA and its licensors. You agree not to modify, reproduce, transmit, distribute, disseminate, sell, publish or broadcast any such material or content without the prior written approval of VOYA or any licensor. 

Advertising
We reserve the right at all times to place advertisements and promotions on the Website. Advertisers and sponsors on the Website are solely responsible for complying with all national and international laws (where relevant) and we exclude all liability howsoever arising there from.

Disclaimer of Warranties
Any information contained on the Website is not meant to be comprehensive and if you are inexperienced in using the Products or are unsure of your abilities, you should always seek expert advice and assistance or contact the Product manufacturer. The information contained in the Website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the Website is provided "as is" and "as available" and without representation or warranties of any kind either expressed or implied including merchantability, fitness for a particular purpose and all such warranties are expressly disclaimed to the fullest extent permitted by applicable laws. We do not warrant or represent that the use or the results of the use of the materials available through the Website or from third parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights.

This Website is controlled and operated by VOYA from Ireland. VOYA does not make any representation that the materials, Products and/or the facilities or services offered through this Website are appropriate or suitable for use in countries other than Ireland, or that they comply with any legal or regulatory requirements of such other countries. In accessing this Website, you do so at your own risk and on your own initiative, and are responsible for compliance with local laws, to the extent any local laws are applicable. 

Limitation of Liability
To the fullest extent permitted by applicable law, neither VOYA nor any of its directors, employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with your use of, or your inability to use, the materials, Products and/or facilities or services offered through this Website, including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if VOYA has been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable. 

Intellectual Property
All content available on the Website, including but not limited to text, graphics, logos, button icons, page layout, underlying code, images, audio clips, video clips, data compilations and software, and the compilation thereof (collectively, the “Content”) is the property of VOYA, our affiliates or other relevant third parties and is protected by Irish and international copyright laws. The trademarks, logos, and service marks displayed on the Website (collectively, the “Trademarks”) are the registered and unregistered marks of VOYA, our affiliates, partners or licensors, in Ireland and other countries, and are protected by Irish and international trademark laws. This Website may contain links to other sites.  Unless expressly stated, these sites are not under the control of VOYA or that of our affiliates.  We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.  The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

Modification of Terms
We reserve the right to change the terms and conditions of use or policies regarding the use of this Website at any time and to notify you by posting an updated version of the terms and conditions of use on this Website. It is your responsibility to check the most up to date version of these terms and conditions.

Force Majeure
We shall not be liable for any failure to perform any of our obligations under these terms and conditions which is caused by circumstances beyond our reasonable control including, but not limited to any force majeure incident.

Waiver
Our failure to exercise or enforce any right or provision of the terms of use shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. The section titles in the terms and conditions of use are solely used for the convenience of the parties and have no legal or contractual significance. Any waiver of any provision of these terms and conditions must be in writing and signed by VOYA to be valid. A waiver of any provision hereunder shall not operate as a waiver of any other provision, or a continuing waiver of the same provision in the future.

Governing Law
These terms and conditions of use and any disputes arising out of these terms and conditions shall be governed by and construed in accordance with the laws of Ireland, and you hereby submit to the exclusive jurisdiction of Irish courts.

Severence
If any court of competent jurisdiction finds any provision of these terms and conditions to be void or unenforceable for any reason, then such provision shall be ineffective to the extent of the courts finding without affecting the validity and enforceability of any remaining provisions.

Termination
We may terminate the Website with or without cause at any time. In addition, we, in our sole discretion, may terminate your Account for violation of the letter or spirit of these terms and conditions.

Newsletter and Targeted Advertising
When you buy from VOYA we'll sign you up for our e-mail newsletter, full of great news and special offers.  These are only sent quarterly or monthly so we won't be bombarding you with emails!  If you want to unsubscribe, you can at any time by clicking the 'unsubscribe link' of the newsletters we send you.

We may engage in Targeted Advertising which allows us to develop personalised advertising so that it directly relates to offers that may be of interest to you. Advertisements are placed so as to reach consumers based on various traits such as demographics and consumer behavioural variables (such as product purchase history). Targeted Advertising enables us to more easily determine user preferences and purchasing habits, so that ads will more pertinent and useful for the consumers. If you would like to opt out of receiving such advertising, please click the “unsubscribe” link in the advertisement and follow the instructions.

Privacy Policy
We understand that the details you supply us are to permit you purchasing Products on this Website and we will protect that information and use it only for the purpose for which it was intended. When you provide us with personally identifiable information through this Website, we respect your privacy and comply with our obligations under the Data Protection Acts 1988 2003. We may use your information to tell you about products, promotions and special offers that may be of interest to you, by email, mail or phone. All customers are given the opportunity to opt-out of receiving such further information at the time that they give us their Personal Information.

Personal Data
Any personal information which you provide to us will be securely stored, strictly in accordance with the Data Protection Acts, 1988 - 2003. We will process any personal data you provide us for the following purposes: (a) to provide you with the Products you have ordered; (b) to contact you if required in connection with your order or to respond to any communications you might send us; (c) to contact you with information on special offers, advertisements or promotional information; and (d) if we are required to do so in order to comply with any applicable law, a summons, a search warrant, a court or regulatory order or other statutory requirement.

When you submit your personal data, it may be shared with a reputable third party ("Third Party Processors"). These Third Party Processors may include, for example, companies that store our data. The data we provide to Third Party Processors is securely stored and maintained by them so that it can be accessed when needed for future purposes. Further, all such Third Party Processors are contractually bound by us to keep the information confidential. All information provided to Third Party Processors is used by them only to carry out the service they are providing for VOYA.

Cookies
Like a lot of websites like ours uses Cookies, which are small text files that are used by internet browsers to improve the performance and usability of web sites. The cookie will help the Website to recognise your device the next time you visit. We use cookies to keep track of the contents of your shopping cart or wish list once you have selected an item. Cookies are also used to improve your buying experience by remembering things like your name and address details and the contents of your shopping basket or wish list so that you don't have to type these in every time you buy from us. You can disable cookies within your internet browser if you do not want them to be used, although we will not be able to provide you with a personalised experience at voya.ie if we cannot recognise you. Sensitive information is not sought through this Website.